Patient Account Rep

North Olmsted, OH 44070

Posted: 06/07/2019 Industry: Medical Job Number: 510776

Patient Account Representative

North Olmsted, OH

Department: Verifications

Position is a contact to permanent based on performance.

Hours: 8 am-5 pm with hour lunch or 8:30 am-5 pm with thirty minute lunch.

Salary: $14 an hour.


The individual in this role is going to be doing reverifications of patients. The day will be split between using the phone and computer. Calls will be made to insurance companies; must be comfortable with being on the phone and will be responsible for around 20-30 touchpoints in a day which may not be a full verification but part of the process. Candidate needs to be able to filter and maneuver in Excel, and also needs to be knowledgeable with Outlook and using the internet to review websites.


         Verify and report general patient information in the facilitation billing and collections activities.

         Under general supervision, analyze and resolve benefits and insurance information; ensuring reconciliation of data within company-defined deadlines, and in compliance with company policies and procedures.

         Generate and analyze diverse reports and work lists in the identification and resolution of general patient account issues.

         Act as a liaison by working with cross-divisional teams in the identification and resolution of outstanding issues.

         Assist with various projects as assigned by direct supervisor.


         High School Diploma/Ged required.

         1-2 years related experience: verification, authorization, Excel (filters & formulas), and Commercial, Managed Medicare and Managed Medicaid experience required.

         Detail oriented, good analytical and organizational skills; positive, enthusiastic and energetic attitude.

         Excellent oral and written communication skills to effectively communicate with all levels of management.

         Good interpersonal skills with the ability to work cohesively within a team environment.

         Intermediate computer skills with working knowledge of word processing, spreadsheet and email applications.


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