Payment Resolution

Charlotte, NC 28217

Posted: 05/26/2023 Industry: Clerical/Office Job Number: EJ5183524

Job Description

Resolution Specialist  
Do you have great customer service and communication skills?  Are you very dependable and enjoy working in a team environment?  Our client located in South Charlotte who provides a wider array of high-quality services to trucking companies nationwide, is looking for you. 
What will you be doing?
  • Conduct collection calls from debtors that are past due
  • Ensure debtors and their affiliates remit payment to TBS Factoring Service
  • Call, email, and/or fax debtors reguarding unpaid invoices
  • Enter detailed notes and track correspondence with debtors including contact name, address, email, fax, promise to pay and/or paid
  • Work with client, debtor, and booking agent to resolve problems such as missing paperwork, check/ACH payments, etc
  • Answer and respond to client calls while providing superior customer service and demonstrating TBS Core Values.
  • Inform clients of other TBS services and provide information as requested.
  • Meet or exceed all weekly goals granted through the Peak program.
  • Promotes and fosters a positive and supportive environment
  • Understand and keep current on the latest procedures for our department and company.
  • Cross-train and assist other departments as needed.
What is required?
  • HS diploma or equivalent
  • Previous customer service and collections experience preferred
  • Basic accounting knowledge preferred
  • Highly skilled in computer, electronic communication, and technology proficiencies with the ability to quickly learn new software, applications, systems, and operate office equipment.
  • Basic knowledge of Excel (spreadsheets), Microsoft Outlook, and Word.
  • Ability to type efficiently and effectively without excessive errors.
  • Capacity to learn quickly and accurately apply and communicate the knowledge.
What’s in it for you?
  • A growth-oriented company with incredible advancement opportunities. 
  • Multiple healthcare plans, dental and vision insurance for you and/or your family 
  • Optional accident, disability, and life insurance.  
  • Pay directly deposited into your account or pay card every week. 
  • Unlimited referral bonuses 
What are the details?
  • Full Time Monday - Fri
  • 8:00am – 5:00pm
  • $17.50/HR
Since 1984, The Reserves Network continues to partner with the finest employers to provide opportunities within the office, industrial, professional, and technical markets. As a family- and veteran-founded company, we focus on candidate experience and workplace culture for nearly 20,000 employees we place annually.
The Reserves Network has launched a new mobile app, ReserveAJob, that makes it easier for you to receive and accept real-time job notifications, as well as track work schedules right from your mobile phone! For more information and ways to download the app visit

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