Post Issue Processing Representative

West Des Moines, IA 50266

Posted: 01/19/2023 Industry: Clerical/Office Job Number: BN470006119

Job Description

Want to work in a great place with a fast-paced culture where there is never a dull moment? The Reserves Network has partnered with an industry leader in process improvement to help find their next Post Issue Processing Representative. Their main focus will be to provides an outstanding customer service experience for existing customers by completing requests from agents, policy owners, internal customers, and third parties in an efficient and accurate manner. Keep reading to learn more about this great opportunity!
Duties of the data entry rep:
  • Processes transactions which may include address changes, beneficiary changes, withdrawals, surrenders, etc.
  • Provides information or explanations of our products, along with terms and conditions of our policies
  • Ensures and documents the appropriate response to each question
  • Formulates correspondence with customers through both verbal and written methods
  • Takes initiative to be a solution seeker
Qualifications for the data entry rep:
  • 1+ years of customer service experience required
  • High school diploma or GED required; college degree preferred
  • Basic ability to navigate multiple computer systems with minimal assistance required
  • Knowledge of annuity products preferred
  • Understanding of regulations surrounding annuity contracts preferred
  • Must be able communicate effectively using verbal and written methods, while explaining concepts and processes to a diverse customer base
Benefits of the data entry rep:
  • Starting pay of $15.00 an hour
  • Monday – Friday work schedule
  • 3 medical plans, dental and vision 
  • Additional benefits such as: group accident, critical illness w/ cancer benefits, short-term disability, behavioral health, term life, and identity theft
  • Weekly pay via direct deposit or pay card 
  • Referral bonus
If you enjoy a team environment, then we want to hear from you! Apply now!

The Reserves Network is a family-owned and veteran-founded company. Since 1984, we have been bringing employers and job seekers together in a variety of industries and positions. 
As an equal opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today or you can download our mobile app to receive and accept real-time job notifications.
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