The Reserves Network
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Service Desk Analyst - Nights
Omaha, NE 68102 US
Posted: 11/21/2023
2023-11-21
2024-01-05
Industry: Information Technology
Job Number: JK787041113
Job Description
Service Desk Analyst for the night shift needed to fill a position for a dynamic insurance organization headquartered in downtown Omaha, NE. Apply today to take advantage of this exciting opportunity!
WHAT IS GREAT ABOUT THIS OPPORTUNITY?
- 1-year CONTRACT position with possibility of extension or option to hire
- ONSITE position working in Omaha, NE
- $32 per hour - $36 per hour all-inclusive with some flexibility based on skills and experience
- Schedule: Nights and rotating weekends
- 4-day work week – 4 days in a row, two 12 hr. shifts and two 8-hr. shifts
- 12 hr. shift is 6 PM to 6 AM, 8 hr. shift is either 6 PM to 2 AM or 10 PM to 6 AM
- Weekend coverage monthly
- Financially strong and stable company with years of success with a “small company” atmosphere
DO YOU ALIGN WITH THESE KEY QUALIFICATIONS?
Required Qualifications:
- Bachelor's degree in computer science, computer engineering or related field
- Knowledge of commonly used concepts, practices, and procedures for IT-related items
- 3+ years of related work experience
Preferred Knowledge:
- Experience with Service Now
- Experience with Azure and/or M365
- Windows desktop & server operating systems
- PC hardware knowledge
- Department practices and procedures
- Insurance related background
- PC communication hardware/software
WHAT WILL SUCCESS LOOK LIKE?
In this Service Desk Analyst role, you will serve as a technical analyst responsible for coordinating and managing technology work orders ranging from routine repairs/enhancements to major incidents.
WHAT WILL YOU DO?
- Understand all aspects of the company’s IT Service Desk operations software
- Monitor systems/network activities, respond to phone calls and alerts, diagnose problems, and notify appropriate parties
- Use existing documentation to identify, troubleshoot and repair problems
- Recommend changes/updates to existing documentation
WHAT WILL YOU RECEIVE?
Gain access to The Reserves Network:
- Partnership with experienced recruiters that will advise you on all aspects of your job search and career aspirations
- Direct access to hiring managers where we will get your resume to the top of the pile of submissions for this opportunity and more like this
- Long-term career partner who will provide you with market intelligence and guidance
Contract Benefits:
- Health, Dental, and Life insurance with premiums starting at $12.95/week
- Eligible for 401(k) plan
- Industry competitive pay rates based on your experience/qualifications
- $600 loyalty bonus for every 600 hours worked
- Weekly pay through direct deposit for every hour you work
- Be part of a workplace community that values you as a team member
DO YOU WANT TO KNOW MORE?
If you have a background that lines up well with the Service Desk Analyst description and are interested in learning more about this opportunity, apply NOW!
As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.