Service Technician

Saint Petersburg, FL 33716

Posted: 06/05/2019 Industry: Converted Job Number: 510195

Service Facilitator

Our client has been a leading gas detection manufacturer and distributor for over 35 years. Due to increasingly high demand, we are currently searching for a dependable and motivated candidate to fill their open Service Facilitator role.

Duties include:
Interfaces with customers in a professional manner to issue Return Material Authorization numbers, provide product information & pricing, and obtain purchase order or credit card information for payment.
Enter RMA data into the CRM
Processes all equipment returned for service and repair received from the warehouse including logging of returned equipment into the CRM
Generates, maintains, and professionally conveys Service Agreements, Quotations, and Service Reports in accordance with the requirements of the Service Manager.
Maintains the Sensor Exchange program to include customer records, sensor storage, shipping details, requests for return, and timely scheduling and initiation of in-house sensor calibrations.
Generates purchase requisitions for material as directed by the Service Manager
Uses Minx System to produce sales order and shipping documentation
Records and maintains service personnel product training records
Assists in collection of payment information for service work

Requirements include:
High attention to detail.
High School diploma/GED
Bi-lingual ( English / Spanish)
Ability to use PC, CRM data entry and spreadsheet applications
Type 40 WPM
Proficiency with MS Office including Word and Excel
Min. 1 year work experience working with instrumentation manufacturing environment
Min. of 2 years of prior experience interfacing with internal / external customers preferably with technical products
Min. of 2 years Customer Service experience Required

Multiple Healthcare Plans
Accident, Disability, Life
Weekly Pay with Direct Deposit/Pay Cards
Uncapped Referral Bonuses

Since 1984, The Reserves Network continues to partner with the finest employers to provide opportunities within the office, industrial, professional and technical markets. As a family- and veteran-owned company, we focus on candidate experience and workplace safety for the nearly 20,000 employees we place annually.


For more information contact our Clearwater office at 727.228.4010


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