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Meriden, CT 06450

Posted: 03/24/2023 Industry: Information Technology Job Number: BO791167227

Job Description

Technical Support/Sales Representative

Are you someone who is customer service orientated, productive, reliable, and efficient? If yes, then this is the job for you. Our client is a manufacturer. Our partner is looking for a Technical Support/Sales Representative. As a Technical Support/Sales Representative you will be providing customer service, technical support, and sales generation.

What You Will Do:

Provide customer service transactions, including but not limited to: equipment troubleshooting, call handling, billing, service, and equipment inquires and all other customer transactions. Handles own customer escalations and minimizes transfers.
Review customer account information while on calls to identify and match customer’s needs with the appropriate product/or service.
Develop rapport and relationship with customers quickly through provision of excellent service.
Sales, as it relates to offering, quoting, and closing, including cold calling.
Other duties as directed, requested, or assigned.
In this role, you will provide Tier 1 Help Desk support, system troubleshooting, RMA diagnosis and repair services to our customers.

What You Will Need:

2 years’ experience working on Helpdesk, in IT or Telecommunications, or similar technical function.
Excellent verbal and written communication skills and professional phone etiquette/presence.
The ideal candidate will have strong customer service, technical skills and computer skills.
Experience generating new business and cold calling.
High School diploma, or with sufficient supplemental work experience in Customer Service and Sales.

What is in it For You:

Weekly pay
$16-$20 an hour depending on experience.
Multiple Healthcare Plans/ Dental/Vision

The Reserves Network is a family-owned and veteran-founded company. Since 1984, we have been bringing employers and job seekers together in a variety of industries and positions. As an equal opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However, you identify and whatever your background, we encourage you to apply today, or you can download our mobile app to receive and accept real-time job notifications.

For more information contact our Wallingford, CT office at 203-272-6780 OR if interested please send a resume to: wallingford@trnstaffing.com

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